HCP supply rides either by updating their FTP site or through the vendor module using the “add ride” option. Vendors can see the credentials uploaded for each driver and can also change the information for rides they have sent in. Vendors also get the option to search and filter rides in a way similar to the dispatcher. Vendors can only view the rides they have sent in, and cannot view or access rides sent in by other vendors. Vendors can get their reports on billing and performance online.

Transportation Companies get assigned a set of rides daily by the Vendor. They in turn manage the assignment and delivery of the rides to Contractors and their drivers. Providers may assign rides to their own drivers or contractors. They manage and maintain their driver and vehicle credentials, daily ride schedules and billing and reports. Each provider is assigned an administrator account, which further creates the provider’s dispatcher, contractor and driver accounts on the system.

The dispatcher is the person who manages the rides (the “dispatcher”). All the rides allocated daily to the Provider will be visible to a dispatcher. A dispatcher can assign a ride, cancel it or if the “rider” does not show up change the status to “no show.” Once the rider is delivered by the driver the status can be changed to “delivered". When managing rides, a dispatcher is capable of selecting the nearest location for services. Dispatchers can also do the following: print the rides for the day; generate the schedule numbers for the rides for a particular date; change the mileage for a ride or a number of rides by increasing the mileage by one or decreasing the mileage by one; search for a ride by using app number, contractor/driver name, or customer name, or by using the pick-up address; navigate to list of rides for any date by using the calendar; sort the rides listed by schedule number, pick-up time, driver/contractor name, mileage, or status; The Dispatcher stays in constant touch with drivers and is responsible for efficiently delivering all the rides while optimizing the driver’s time based on real-time maps and ride information.

Drivers can see the rides assigned to them and update the status of their assigned rides once each ride is completed. Drivers can upload and view only their own personal credentials. A driver may use their tablet, smart phone or other mobile to access the driver.